How does your tiered pricing work?

All stores start each month on Tier 1, which includes up to 100,000 Locally feed items for $49/month.

If your store exceeds 100,000 items during the month, a one-time overage charge is applied at the end of that billing cycle:

• 100,001 – 250,000 items: +$50 (total $99 for the month)
  
• Over 250,000 items: +$150 (total $199 for the month)
  

Overage charges apply only for the month the limit is exceeded and reset at the start of the next billing cycle.

Will we have the ability to control prices when the inventory is added from Locally into Shopify?

Update: We will be releasing Product and Vendor specific settings in 2025. This will give you the ability to exclude/include price syncing for specific product(s) and/or vendors.

Yes. Our app offers sync settings for New products and Existing products. You can control the price syncing for all New products and for All Existing products.

If the sync setting for 'Updating Pricing' is enabled for New Products and for Existing Products, our app will adjust the prices according to your Locally Product Feed. If you don't want the prices to sync, simply disable the 'Update Price' sync setting.

Our app syncs with your Locally account every 4 hours and updates any product information to match what is on your Locally account.

Will Locally not be taking the 3.5% fee on each sale with this service, since there is a monthly fee?

No, f the customer purchases the product via your Shopify store, checks out on the Shopify checkout and the product is shipped, then you would not incur the 3.5% fee from Locally.

Yes, if the customer clicks on the Locally Product Locator (example attached) on your Shopify store and purchases the product via Locally for in-store pickup or same-day delivery, then yes, you would incur the 3.5% fee from them.

Does the 'Pause' button stop the ability to perform a manual-sync using the 'Sync Products' button?

No. The 'Pause' button only stops the 4-hour auto-sync. If you 'Pause' the 4-hour auto-sync, you can still perform a manual-sync using the 'Sync Products' button whenever you'd like.

What settings do I need to enable if I’m using LightSpeed?

If you sync your products to Shopify through Accumula, you'll need to enable the 'Adjust Handle for Lightspeed compatibility' setting within the Sync Pro app.

If you sync your products to Locally directly, there are no additional settings.

What product tag is required for my products to be updated by Sync Pro?

Only products with the product tag of ‘locally’ will be updated in Shopify when your Locally Product Feed is synced via our Sync Pro app.

If I already have products in Shopify, how can I prevent duplicate products from being created?

Update: We will be pushing an update match UPC and disregard handle in 2025. Stay Tuned!

First: Ensure the Product Handles match.
For example, product URL on Locally is https://www.locally.com/product/468224/yeti-boomer-8-dog-bowl-black, then the product URL of the Shopify product should end with /46822-yeti-boomer-8-dog-bowl-black.

(NOTE: If you want to exclude '/46822-yeti-' from your Product Handle, simply Enable the Lightspeed setting in Sync Settings.)

Second: Add a Product Tag of 'locally' to the product(s). Our app will only read products with the product tag of 'locally'.

If you have any questions, please reach out to us at support@syncpro.app.

Is there a monthly cost to access the Locally product feed for my store?

Yes, Locally charges $99/month for access to your Locally product feed. 

Where can I find information more on Locally.com?

Head over to support.locally.com.
There is a great FAQ for Retailers and more information on using the platform.