How does your tiered pricing work?

All stores start each month on Tier 1, which includes up to 100,000 Locally feed items for $49/month.

If your store exceeds 100,000 items during the month, a one-time overage charge is applied at the end of that billing cycle:

• 100,001 – 250,000 items: +$50 (total $99 for the month)
  
• Over 250,000 items: +$150 (total $199 for the month)
  

Overage charges apply only for the month the limit is exceeded and reset at the start of the next billing cycle.

Can I control which product data SyncPro updates?

Yes. SyncPro gives you granular control over what gets synced. You can independently toggle syncing for pricing, compare-at prices, descriptions, tags, vendors, product types, images, and inventory quantities.

These controls are separated for new products (initial import) and existing products (recurring syncs), so you can configure different behaviors for each. For example, you might sync pricing for new products but leave existing product prices unchanged.

All settings are available from the Sync Settings page in the app.

Will Locally not be taking the 3.5% fee on each sale with this service, since there is a monthly fee?

No, if the customer purchases the product via your Shopify store, checks out on the Shopify checkout and the product is shipped, then you would not incur the 3.5% fee from Locally.

Yes, if the customer clicks on the Locally Product Locator (example attached) on your Shopify store and purchases the product via Locally for in-store pickup or same-day delivery, then yes, you would incur the 3.5% fee from them.

Does the 'Pause' button stop the ability to perform a manual sync using the 'SyncProducts' button?

No. The Pause button only stops the scheduled auto-sync. You can still perform a manual sync at any time using the 'SyncProducts' button.

Additionally, if you need to stop a sync that is currently running, you can use the 'Stop Sync' button.

What settings do I need to enable if I’m using LightSpeed?

If you sync your products to Shopify through Accumula, you'll need to enable the 'Adjust Handle for Lightspeed compatibility' setting within the SyncPro app.

If you sync your products to Locally directly, there are no additional settings.

What product tag is required for my products to be updated by SyncPro?

Only products with the product tag of ‘locally’ will be updated in Shopify when your Locally Product Feed is synced via our SyncPro app.

How does SyncPro match products to prevent duplicates?

SyncPro matches products using barcodes (UPC). When a product in your Locally feed has a barcode that matches an existing Shopify product, SyncPro recognizes it as the same product and updates it rather than creating a duplicate.

To ensure correct matching:

• Make sure your products have barcodes set in both Locally and Shopify.
• Add the product tag 'locally' to existing Shopify products you want SyncPro to manage. Products without the 'locally' tag will not be matched or updated.

If you have any questions, please reach out to us at support@syncpro.app.

How often does SyncPro sync my products?

You can choose between two auto-sync frequencies: every 4 hours or every 24 hours. For 24-hour syncs, you can set a preferred time of day.

You can also run a manual sync at any time from the dashboard, regardless of your auto-sync schedule.

What product data does SyncPro sync from Locally?

SyncPro can sync product titles, descriptions, vendors, product types, tags, images (including variant images), pricing, compare-at prices, inventory quantities, and product options.

You can enable or disable each of these individually. There is also an 'Inventory Only' mode for faster syncs that skips everything except inventory quantities.

Can I review products before they go live on my store?

Yes. Enable 'Set as Draft' in your sync settings. When enabled, new products imported from Locally will be saved as drafts in Shopify instead of being published immediately. This lets you review and adjust products before making them visible to customers.

Does SyncPro create collections automatically?

Yes. SyncPro can automatically create Shopify collections based on vendor names, product types, or product tags from your Locally feed. Enable this in your sync settings to keep your store organized as new products are imported.

Will I be notified when syncs complete or if there are errors?

Yes. SyncPro sends email notifications when a sync completes and when errors occur. You can enable or disable notifications in your app settings.

How can I see what changed during a sync?

The SyncPro dashboard shows a Sync History with detailed breakdowns for each sync: how many products were added, updated, or removed. If any products failed to sync, you can view specific error details.

During an active sync, a real-time progress bar shows the current status.

My Locally feed has thousands of products. Can SyncPro handle that?

Yes. For larger feeds, SyncPro automatically uses Shopify's Bulk Operations API for better performance. Syncs include progress bookmarking, so if a sync is interrupted, it resumes from where it left off rather than starting over.

Is there a monthly cost to access the Locally product feed for my store?

Yes, Locally charges $99/month for access to your Locally product feed. 

Where can I find information more on Locally.com?

Head over to support.locally.com.
There is a great FAQ for Retailers and more information on using the platform.