SyncPro App Privacy Policy

Effective November 11, 2026

SyncPro is an app for Shopify stores. It keeps a store's products, prices and stock in sync with the store's point of sale (POS), product feeds and imported files. This policy explains what information the SyncPro app collects, how we use it, who we share it with and how long we keep it. It covers the SyncPro app in Shopify, admin.syncpro.app, and SyncPro's connections to POS systems such as Clover, Square, Lightspeed, Heartland and Gearfire.

In this policy, "you" means the business that installs SyncPro, and "we" means SyncPro.

What we collect

Your store and account details. When you install SyncPro, Shopify gives us your store's address (yourstore.myshopify.com), its contact email, its time zone and your plan. When a staff member opens SyncPro, we keep their first name for 30 days so the app can greet them. When someone turns on product-data enrichment, we record their email address and the time, as a record of who agreed.

Your product data from Shopify. SyncPro reads and updates your products, variants, prices, stock, store locations and sales channels. It uses these Shopify permissions: write_products, write_inventory, read_locations, write_publications and read_orders.

Your product data from the sources you connect. When you connect a source, SyncPro reads its product information: names, SKUs, barcodes, brands, options such as size and colour, prices, stock counts and, where the source has them, photos and descriptions. Sources include:

your POS. For Clover, that's your items, their SKUs, product codes, prices and stock, and your business name.
a Locally feed.
files you upload, or send to your store's SyncPro import email address.

Orders, only if you turn on sending stock back to your POS. If you set a source to update your POS when you sell online, Shopify sends SyncPro a notice for each paid order and refund. We use the order number and each item's SKU and quantity to adjust stock in your POS. If you also turn on order forwarding to Gearfire, we send Gearfire the order number, its date, its note, its shipping and tax totals, and its items, quantities and prices.

We don't store your shoppers' names, email addresses, phone numbers, addresses or order notes. Shopify's order notices contain them, but we remove them before anything is written to our logs or error reports.

Connection credentials. We keep the sign-in tokens or keys you give SyncPro for your POS and other sources, and Shopify's access token for your store, so syncs can run.

Technical information. Our servers log requests, and our error reporting service receives details of errors. Passwords, tokens and shoppers' personal details are removed first. The SyncPro app doesn't use analytics or advertising trackers.

We don't receive your payment card details. Shopify handles billing.

How we use it

To run your syncs: to read your sources, update your Shopify store, preview changes before they go live, and let you restore your catalog to how it was before a sync.
To fill gaps in your product data, if you turn this on: we use brands' own websites and SyncPro's product database (below) to fill blank descriptions, photos and product types. We only use content for brands your store carries, and we never overwrite what you've written.
To identify products with AI: we send product names, descriptions, brand names and vendor codes to Anthropic's AI. It suggests missing product details, works out which brand a vendor code stands for, and finds brands' official websites. We don't send personal information.
To contact you:
- Service emails, such as setup, sync results, problems and billing.
- With your consent where the law requires it, occasional emails about SyncPro. Every marketing email has an unsubscribe link.
- If you uninstall, we may send one personal follow-up asking why, and a follow-up about 60 days later.
To bill you: through Shopify.
To keep SyncPro working and secure: to investigate errors, prevent abuse and meet legal obligations.

We don't sell your information, and we don't use it for advertising.

SyncPro's product database

SyncPro keeps a database of product facts: names, brands, barcodes, sizes and colours, descriptions and photos. It combines what connected stores' sources say about the same product, so that every store gets complete, correct product data.

Product facts from your sources join this database. Your stock levels, your settings, your connection credentials and which products your store carries are not shown to other stores.

When you tell SyncPro which brand a vendor code stands for, SyncPro may record which brand owns that barcode prefix, to help other stores. You can turn this off in your settings.

We share information only to run SyncPro. The services below act on our behalf.

Shopify: your store, your billing and the app itself.
Your POS and feed providers (for example Clover, Square, Lightspeed, Heartland, Gearfire and Locally): only with your own accounts, to read and update your data.
Locally: if your store uses a Locally feed, we tell Locally when you install or uninstall SyncPro, copying you, so your feed can be set up or stopped. This includes your store's name and contact email.
Heroku: hosts our servers and database in the United States.
Postmark: sends our emails and receives files emailed to your import address.
Sentry: error reports.
Anthropic: the AI that reads product information, as described above.
Brandfetch: brand logos shown in the app load from Brandfetch's servers.
AnyMailFinder: helps us find business email addresses for retailers we contact about SyncPro.

We may also disclose information if the law requires it, to protect our rights or users, or as part of a sale or merger of our business, in which case this policy continues to apply.

How long we keep it

While SyncPro is installed: we keep your data so syncs can run.
Catalog restore copies: we keep these for 14 days, then delete them, whether or not your store is still installed.
Your sync history: kept for as long as your store uses SyncPro. It includes when each sync ran, what changed, and the names of products that changed or were skipped.

When you uninstall, Shopify asks us to erase your store's data 48 hours later. We then delete:

Shopify's access token and your connection credentials.
Your sources, uploaded files and feed copies.
Your catalog restore copies.
Your settings groups and location mappings.
Stock updates sent to your POS, and events received from it.
Your vendor-name decisions, product-detail records and readiness checks.
Your store's links to products.

We keep billing records, a record of our AI costs, and your sync history: when each sync ran, its counts, and the names of products it changed. Product facts already in SyncPro's product database stay there, without any link to your store.

To have your data deleted sooner, email support@syncpro.app.

Your shoppers

You decide what data your Shopify store collects about your shoppers. SyncPro doesn't keep shoppers' personal information. When Shopify passes on a shopper's data request or erasure request, we follow it and keep a record that we did.

Security

All connections use HTTPS. The tokens and keys you give SyncPro for your sources are stored encrypted. Only SyncPro staff who need it to support you can see your data.

Your choices

You can do any of these at any time:

Disconnect a source.
Turn off enrichment, for every brand or for chosen brands.
Turn off brand-name sharing.
Unsubscribe from marketing emails.
Ask us what we hold about you, or ask us to correct or delete it.

Email support@syncpro.app and we'll reply within 30 days.

Children

SyncPro is a business tool and isn't meant for children.

Changes

If we change this policy, we'll update the date above. If a change is significant, we'll tell you in the app or by email before it takes effect.

Contact

SyncPro 101 Rainbow Drive #13555, Livingston, TX 77399, United States support@syncpro.app