SyncPro App Terms of Service

Effective November 11, 2026

These terms are an agreement between SyncPro ("we") and the business that installs or uses the SyncPro app ("you"). By installing or using SyncPro, you agree to them. If you're agreeing for a business, you confirm you're allowed to bind that business.

1. What SyncPro does

SyncPro is an app for Shopify stores. It reads product information from the sources you connect and keeps your Shopify store's products, prices and stock up to date. Sources include:

• your point-of-sale system (POS), for example Clover, Square, Lightspeed, Heartland or Gearfire;
• a Locally feed;
• files you upload or email to SyncPro.

Depending on your settings, SyncPro can also fill blank product details, and send stock changes from your online sales back to your POS.

We may add, change or remove features. If we remove something you rely on, we'll tell you in advance where we reasonably can.

2. What you allow SyncPro to do

By connecting your Shopify store and your other accounts, you authorize SyncPro to read and change your data in those accounts, as your settings direct. This can include:

• creating and updating products, variants, prices, stock levels, photos, descriptions, tags and sales channels;
• unpublishing, setting to zero stock, or deleting products that are no longer in your sources, if you've turned removal on;
• changing stock counts in your POS when you sell online, if you've turned that on.

You can change these settings or disconnect a source at any time.

3. Your responsibilities

• You're responsible for the data in your sources, and for having the right to use it and to connect it to SyncPro.
• You're responsible for what's published on your store. SyncPro offers previews, approval of large changes, and a 14-day restore. Review changes before they go live, and keep your own backups of anything you can't afford to lose.
• Keep the sign-in details for your accounts secure, and tell us promptly if you think someone has misused them.
• Follow the law and the terms of Shopify and of each service you connect.
• Don't misuse SyncPro. Don't:
  • try to get around its limits or security;
  • reverse-engineer it;
  • overload it;
  • use it to break someone else's rights.

4. Fees and billing

SyncPro is billed through Shopify. The plans and any usage charges are shown in the app, and you approve them in Shopify before you're charged. Usage charges can include:

• going over your plan's catalog size;
• extra connections;
• extra locations.

Shopify collects payment, and Shopify's billing terms also apply.

Installing SyncPro from another marketplace doesn't add a charge there. For example, SyncPro is free on the Clover App Market, and nothing is billed to your Clover account. Your SyncPro plan is billed through your Shopify store.

Free trials last as long as the app states. We may change our prices with at least 30 days' notice in the app or by email; the change applies from your next billing period after that.

Fees already charged aren't refundable, except where Shopify's billing rules or the law require it.

5. Brand content

If you turn on product-data enrichment, SyncPro can fill blank descriptions, photos and product types with content from brands' own websites:

• We do this only for brands your store carries, and you can switch it off for any brand.
• Brand content belongs to the brand. Using it to sell that brand's products is common practice for authorized dealers, but you're responsible for checking you're allowed to use it.
• If a brand asks us to stop using its content, we'll stop and remove it from SyncPro's library.

6. Your data

You own your data. You give us permission to use it to provide and improve SyncPro, as described in our Privacy Policy at https://syncpro.app/pages/app-privacy-policy.

Product facts from your sources join SyncPro's product database, which helps every store get complete and correct product data. These facts are names, brands, barcodes, sizes and colours, descriptions and photos. They stay in the database after you leave, without any link to your store. Your stock levels, settings and credentials are never shown to other stores.

7. Other services

SyncPro works with Shopify and with the services you connect, which we don't control. We aren't responsible for their outages, changes or errors, or for how they handle your data under their own terms. If one of them changes or withdraws access that SyncPro depends on, the related feature may stop working.

8. No warranty

We work hard to keep SyncPro accurate and available, but we provide it "as is" and "as available". To the extent the law allows, we make no warranties beyond what these terms say, including that SyncPro will be uninterrupted or error-free, or that data from your sources or from brands is complete or correct.

9. Limits on liability

To the extent the law allows:

• We aren't liable for indirect or consequential losses, such as lost profits, lost sales, lost data or business interruption.
• Our total liability for any claim relating to SyncPro is limited to the fees you paid us in the 12 months before the claim.

Nothing in these terms limits liability that can't be limited by law.

10. Indemnity

If a third party makes a claim against us because of your data, your store's content or your breach of these terms, you'll cover our reasonable costs of that claim.

11. Ending the agreement

You can stop at any time by uninstalling SyncPro from Shopify. Billing stops under Shopify's billing rules, and we handle your data as our Privacy Policy describes.

We may suspend or end your access if:

• you seriously or repeatedly break these terms;
• you don't pay;
• we have to, to protect SyncPro, other users or the law.

Where we reasonably can, we'll warn you first.

Sections 6, 8, 9, 10 and 12 continue after the agreement ends.

12. General

• These terms are governed by the laws of the State of Texas, United States, and disputes go to the courts there.
• If part of these terms can't be enforced, the rest still applies.
• We may update these terms. If a change is significant, we'll tell you in the app or by email at least 30 days before it takes effect. Using SyncPro after that means you accept the change.
• These terms and our Privacy Policy are the whole agreement between us about SyncPro.

Contact

SyncPro 101 Rainbow Drive #13555, Livingston, TX 77399, United States support@syncpro.app